Registration

Download our app from the App Store or Google Play Store

 

Registration is easy on our mobile app. See our video below for the step by step process.

 

You will take a picture of or upload the purchase receipt for the screen protection you have purchased.  This and not for the a receipt for when the device was purchased, unless you bought screen protection at the same time.

Claims

You can easily file a claim using the GearProtek mobile app. Simply login to your account and click on “FILE A CLAIM.” This will prompt your device to call our customer support team or you can simply dial our support number (888) 908-2078 and speak with one of our helpful team members. You can also send us an email at support@gearprotek.com

Your coverage amount will vary depending on the product you have purchased.

The coverage amount will show on your account upon registration or on the product packaging you have purchased.

Once you have submitted a claim by reaching our support team, you will have a maximum of 30 days to have your device fixed at any repair center.

 

When you have your completed repair receipt from the repair center with the correct details including the IMEI/serial number, make and model of the device, type of repair and repair amount, you will need to submit a photo of the repair receipt and email it to support@instaprotek.com with your claim number as the subject.

 

After we receive it, we will then validate the receipt with the repair center to make sure the details are correct. Once validated, the status will change to approved and we will have our claims team process your reimbursement.

 

Delivery of your reimbursement may take a maximum of 10 banking days and will be sent via mail to the address we have on your account.

 

You will be notified via email once the reimbursement will be mailed to you.

Coverage and Guarantees

Your Repair Protection Plan screen repair guarantee lasts for a full 12 months (1 year) from the date your covered product was purchased.


 

No. We only cover the breakage of the screen of your device and not of the screen protector. Be sure to contact the manufacturer of the screen protector regarding their product warranty.

Be sure you have already registered your device before any damage occurred and you are within the 12 month (1 year) coverage window.  This information will be stored in your account on the mobile app.

Troubleshooting

Check if there are unfilled areas on your screen.

If there are, slide your fingers on your phone’s screen continuously until you fully fill them in.  Note:  Some models need extra attention around the “notches” or edges.

screen test gif version

If your PIN is invalid or expired, contact customer support at (888) 908-2078 for assistance.

If you are having an issue installing the GearProtek mobile app, follow these steps:

  1. Go to your phone’s “Settings”
  2. Tap “Apps”
  3. Scroll down and tap “Google Play Store”
  4. Tap “Storage” and tap “Clear cache” and “Clear data”
  5. Open Google Play Store again and redownload the GearProtek App

On occasion your variable PIN code number may get damaged, become un-scannable, or even illegible when scratching off the silver cover up.  Follow these steps to get your PIN number provided in order to complete the registration process:

 

  1. Locate the unique sequence number on your PIN card which should be located on the card front.  It can be located anywhere on the front but often is located at the bottom left as shown in the image below.
     
  2. Send us the Sequence number by completing the Contact Us form here. Be sure to type in the sequence number in the message field when completing the form.

After receiving your request, we will reply with your PIN number for your manually type in to complete your registration on the GearProtek app.